Monomera3D Return Policy

At Monomera3D, we take pride in creating custom, one-of-a-kind photo lamps designed especially for you. Because of the personalized nature of our products, please carefully review the following return policy before placing your order:

Returns for Custom Products

We accept returns of both defective and non-defective products within 30 days of delivery.
Returned products must be in new, unused condition, with all original components and accessories included.
Since each Photo Lantern is personalized with your photos, returns for reasons unrelated to damage or defects are subject to a restocking fee.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with photos of the issue, and we will offer a replacement or a full refund at no additional cost.

Restocking Fee for Returns

If you wish to return a Photo Lantern for reasons unrelated to damage or defects (e.g., you changed your mind), we accept returns within 30 days of delivery.
A restocking fee of 30% of the product price will be deducted from your refund to account for the custom nature of the photos, which cannot be reused.
The remaining 70% of the eligible product price will be refunded to your original payment method, with applicable taxes adjusted accordingly.
Return shipping is free. We will provide a prepaid return shipping label for approved returns.
No restocking fee will apply to products that arrive damaged, defective, or incorrect.

Non-Returnable Items

Products that have been used, modified, or damaged after delivery due to misuse or improper handling are not eligible for non-defective returns.
Gift cards and products explicitly marked as "final sale" at the time of purchase are non-returnable, except where required by law or in cases of damage, defects, or fulfillment errors.
Personalized Photo Lanterns, including their custom photo panels, are eligible for return under the conditions outlined above.

Exchanges

We do not offer standard exchanges.
If you would like a different product or personalized design, you may return your eligible item within 30 days of delivery and place a new order.
Returns for non-defective products are subject to the 30% restocking fee.
If your item arrives damaged or defective, we may offer a replacement product or component at no additional cost as part of resolving the issue.

Process for Returns

Email us at support@monomera3d.com within 30 days of delivery with your order number, photos of the item (if applicable), and a brief explanation of the reason for the return.
Once your return is approved, you will receive instructions along with a free prepaid return shipping label that you can download and print.
Securely package your Photo Lantern with all original components and accessories, and ship it using the provided return label.
Once we receive and inspect your returned item, eligible refunds will be processed within 7 calendar days to your original payment method.
For non-defective returns, the 30% restocking fee will be deducted from the product price. For damaged, defective, or incorrect products, a full refund will be issued without a restocking fee.

Please do not send items back without receiving return authorization. Your bank or payment provider may require additional time to reflect the refund in your account.